Frequently Asked Questions
Everything you need to know about your Fora Jewellery experience.
What materials are used in Fora Jewellery pieces?
We use high-quality materials including 18k gold vermeil, 925 sterling silver, and ethically sourced gemstones. All our pieces are nickel-free and hypoallergenic to ensure they are safe for sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
How should I care for my jewellery to prevent tarnishing?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewellery in a cool, dry place, preferably in the Fora pouch provided with your purchase.
Do you offer a warranty on your products?
Yes, every Fora Jewellery piece comes with a 12-month warranty covering any manufacturing defects. This does not cover accidental damage or general wear and tear.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.